Service Now

ServiceNow gives you the power to make work, work better. So employees work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

500+ Students Enrolled
4.4 Rating (325) Ratings

What You'll Learn

  • Learn Develop on and customize for the ServiceNow platform.
  • Learn The ServiceNow APIs.
  • Learn Get familiar with Microsoft Dynamics 365 For Sales, Customer Service, Project Service Automation, Field Service.
  • Learn When & where to script in ServiceNow

Course Content

  • ServiceNow is a company that provides service management software as a service. ... ServiceNow integrates easily with other tools. You can perform VMware Airwatch tasks, for example, from within the interface and ServiceNow also provides an app store of tool offerings from third parties.
  • Customizing Home Pages
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Introducing Applications and Modules
  • Granting Roles to Users
  • Creation of tables and Modules
  • Performance Metrics
  • Creating SLA’s
  • UI Policies
  • Notifications
  • Dictionary Entries and Overrides
  • Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-Now
  • Update sets imports and Exports
  • Scheduling Jobs
  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
  • Jelly Scripting
  • Bar Charts
  • Pie Charts
  • List Reports
  • Using scripting in Reporting
  • Scheduling Reports
  • Making Gauges
  • Need For cloning and ways to implement it
  • Upgrading the instance for new Release
  • Direct Web Services
  • Transform Map Web Services
  • Scripted Web Services
  • Email Integration: Inbound Actions
  • Event Registry
  • Creating and Triggering Events
  • Introduction to CMS
  • Creating Sites
  • Creating Pages
  • Creating Blocks using Scripting
  • Login Rules
  • Classes in CMDB
  • Mapping Configuration Item to Asset Records
  • Loading the CI’s into Service-Now
  • Relating Configuration items
  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts
  • Creating Catalog Items using Variables and Variable sets
  • Creating Record Producers
  • Design the flow using Workflow
  • Creating Execution Plans
  • Writing Catalog Client Scripts and Catalog UI Policies
  • Creating Workflows on different tables
  • Approvals using workflows
  • Using Different Activities in workflows
  • Testing the Mid Server using another LoginsMID Server installation
  • Importing Files by Using MID Serve
  • Installing MID server on an instance
  • Testing the MID Server using another Logins
  • Importing Files by Using MID Server
Web Development

  This Course includes

  Tutorials

  Articles, Videos

  Full Time Lectures

  Real Scenarios

  Project Work

  Certification of Completion

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