Remedy

The Remedy Action Request System, also know as Remedy or ARS, is a client-server trouble ticketing application produced by BMC and used by organizations to track internal problems and customer-reported issues.

500+ Students Enrolled
4.4 Rating (325) Ratings

What You'll Learn

  • Learn Integrate with any app with our unique Universal Connector.
  • Learn Receive hands-on BMC Remedy support for ensured success.
  • Learn Easily use our drag-and-drop workflow Udemy for Business builder.

Course Content

  • The Remedy Action Request System, also know as Remedy or ARS, is a client-server trouble ticketing application produced by BMC and used by organizations to track internal problems and customer-reported issues. If a customer calls customer service to report a service problem, such as Internet access or telephone problems, the customer service agent would open a Remedy ticket. Remedy then routes the ticket to the appropriate trouble queue and group responsible for resolving the problem.
  • The Application User’s Perspective
  • The Application Administrator’s Perspective
  • The Online Documentation Portal
  • Companies, Organization, & Locations
  • Support Groups & People
  • The Data Management Tool
  • Categorizations Concepts
  • Guest_ User
  • Permission_Groups
  • THE SOCIAL COLLABORATION
  • BMC_ Chat
  • The Individual Notifications
  • The Group Notifications
  • The Inbound Email
  • Incident_ Templates
  • Incident_Scripts
  • The Incident Decision Trees
  • Form_Views
  • Behavio_ Rules
  • The BMC Atrium Service Context
  • Basics of Task Management System
  • TMS_ Configuration
  • Approval of Process
  • Approval _Mapping
  • Determine of Risk
  • Change in Lifecycle
  • Change_ Calendar
  • Custom Change Process Flows
  • Software Licenses & Contracts
  • Approvals & Notifications
  • Purpose
  • Considerations
  • Preserving the ITSM Customization
  • Purpose
  • Considerations
  • Change in Templates
  • Release of Templates
  • Activities
Web Development

  This Course includes

  Tutorials

  Articles, Videos

  Full Time Lectures

  Real Scenarios

  Project Work

  Certification of Completion

Related Courses