ITIL Foundation

Simplilearn’s ITIL V3 Foundation training is designed to ensure that you succeed in the ITIL V3 certification exam in your first attempt.

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What You'll Learn

  • Learn ITIL4 Foundation course is a prerequisite for all ITIL4 course advanced certifications
  • Learn The ITIL certification is the most appropriate investment for professionals.
  • Learn To pass your certification exams more easily
  • Learn ITIL4 Foundation Course is specially designed to introduce candidates to the world .
  • Learn This program explores the principles, concept of Service and Value, Service Value System, Service Value Chain.
  • Learn The course includes ample practice.

Course Content

  • The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
  • IT Service Management in the Modern World
  • About ITIL 4
  • The Structure and Benefits of the ITIL 4 Framework
  • The ITIL SVS
  • The Four Dimensions Model
  • Value and Value Co-Creation
  • Organizations, Service Providers, Service Consumers, and Other Stakeholders
  • Products and Services
  • Service Relationships
  • Value: Outcomes, Costs, and Risks
  • Summary
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors
  • Summary
  • Service Value System Overview
  • Opportunity, Demand, and Value
  • The ITIL Guiding Principles
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate
  • Governing Bodies and Governance
  • Governance in the SVS
  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain/build
  • Deliver and Support
  • Steps of the Continual Improvement Model
  • Continual Improvement and the Guiding Principles
  • Practices.
  • General Management Practices 89

  • Architecture Management
  • Continual Improvement
  • Information Security Management
  • Measurement and Reporting
  • Organizational Change Management
  • Portfolio Management
  • Project Management
  • Relationship Management
  • Risk Management
  • Service Financial Management
  • Availability Management
  • Business Analysis
  • Capacity and Performance Management
  • Change Control
  • Incident Management
  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Service Catalogue Management
  • Service Configuration Management
  • Service Design
  • Service Desk
  • Deployment Management
  • Infrastructure and Platform Management
  • Software Development and Management
Web Development

  This Course includes


 Articles, Videos

 Full Time Lectures

 Real Scenarios

 Project Work

 Certification of Completion

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